Delivery and Returns

Returns

Our policy lasts 14 days to return your item from the date of receipt. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Within your product packaging, there is a returns and exchange form, please complete the form and send back with your product. 

There are certain situations where only part refunds or no refunds are guaranteed.

Our refund policy does not apply to the following situations:
• Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days from the date of receipt.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or Missing Refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact david.castle@wildbunchmedia.co.uk.

Sale items
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded. 

Exchanges 
We only replace items if they are defective, damaged or you would like to swap for another size. If you need to exchange it for the same item, send us an email at olivia.n@wildbunchmedia.co.uk and send your item to: 

The Old Grainstore,
West End Farm,
Upper Froyle,
Hampshire,
GU34 4JR

Gifts
If the item was marked as a gift when purchased, and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, please send to: 

The Old Grainstore,
West End Farm,
Upper Froyle,
Hampshire,
GU34 4JR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item and cannot process a refund if we do not receive the product. 

For advice, please email the online shop manager, David at david.castle@wildbunchmedia.co.uk